Shipping Costs: Is it Really Free Worldwide?
Yes! We are thrilled to offer free shipping to over 200 countries around the globe. We believe everyone should have access to amazing products without worrying about extra shipping fees. While we strive to reach every corner of the world, there are a few exceptions due to logistical challenges. You can check our detailed shipping policy for a complete list of excluded locations, but rest assured, most destinations are covered under our free shipping offer. We aim to make your shopping experience as smooth and cost-effective as possible, so you can focus on finding the perfect items, maybe even something as whimsical as a cat in the hat fish toy, without any hidden charges derailing your plans.
Hidden Fees? Customs and Duties Explained
Absolutely not! The price you see listed on our product page is the final price you pay. We are committed to transparency and believe in honest pricing. You will not encounter any surprise charges for shipping, customs duties, or import taxes when you shop with us. The price at checkout is the total cost delivered to your door. We handle all the complexities of international shipping and ensure there are no unexpected fees added on later. Just like magic, the price you see is the price you get – no hidden cat in the hat fish business here!
When Will My Order Be Shipped?
For in-stock items, we pride ourselves on our speedy processing. We understand you’re excited to receive your order, and we work hard to get it to you quickly. Orders for items that are currently in our warehouse are typically shipped within 2 business days. This allows us time to carefully pack your items and prepare them for dispatch. Once your order is on its way, you’ll receive a shipping confirmation with tracking information, so you can follow its journey right to your doorstep.
Tracking Your Order: Stay in the Loop
Keeping track of your order is easy! Within 3 to 5 business days of your order being shipped, you will receive an email containing your tracking information. This email will provide a tracking number and a link to the carrier’s website, allowing you to monitor the progress of your delivery in real-time. If for any reason you do not receive this email within the specified timeframe, please don’t hesitate to contact our customer support team at [email protected], and we will be happy to assist you in locating your tracking details. We want to ensure you’re always informed, just like knowing where the cat in the hat fish might be swimming!
Order Cancellations and Changes: Act Fast!
We understand that sometimes things change, and you might need to cancel or modify your order. If you need to make adjustments, please contact us as soon as possible. You can cancel or change your order within 12 hours of placing it. This timeframe allows us to intercept the order before it enters the shipping process. Please reach out to us immediately at [email protected] with your order details and requested changes. After 12 hours, or once the order has been shipped, cancellations or modifications may not be possible.
Changing Your Shipping Address: Before It Ships
Need to update your shipping address? You can absolutely change your shipping address as long as your order has not yet been shipped. Please contact us promptly with your order number and the correct shipping address. We will do our best to update your details before dispatch. However, once your order has moved into the shipping process, we are unable to change the address. It’s crucial to let us know of any address changes as quickly as possible to ensure smooth delivery to the right location.
Removing Items from Your Order: Pre-Shipment Refunds
Yes, you can remove items from your order and receive a refund, provided the items have not yet been shipped. If you decide you no longer want a particular item, please contact us at [email protected] with your order details and the item you wish to remove. We will process your request and issue a refund for the removed item promptly. Once the order has been shipped, you will need to wait for the delivery and then initiate a return for a refund.
Order Tracking: Your Order Status and More
You can easily track your order and get real-time updates on its status through our website. Simply click on the “Order Status” link in our website menu. You will be prompted to enter your order number (found in your order confirmation email) and the email address you used when placing your order. Our system will then provide you with the current status of your order and tracking information. We utilize multiple tracking systems to monitor your order every step of the way and can provide you with comprehensive details. Please allow the full shipping timeframe (mentioned in the first section) for your entire order to be delivered, as items may sometimes ship separately.
Damaged Items: Getting a Replacement
In the rare event that your item arrives damaged, please know that we are here to help. We take extra care in packaging our products to prevent damage during transit, but occasionally, issues can occur. If you receive a broken item, please contact us immediately at [email protected] and include a clear photograph showing the damage. We will review the situation and provide you with instructions on how to proceed. Depending on the nature of the damage, we may ask you to return the item, or we may offer a partial refund or a replacement.
Lost or Stolen Packages: What Happens If It Goes Missing?
If your tracking information indicates that your package has been delivered to your address, but you are unable to locate it, please report the missing package to us as soon as possible. For domestic shipments, please report within 2 weeks of placing your order, and for international shipments, within 4 weeks. Once you report a lost package, we will initiate an inquiry with the shipping carrier to attempt to locate and recover your package. If the carrier confirms that the package is indeed lost, we will reship your order to you at no additional charge, provided the items are still in stock.
Important Note: We are not responsible for packages that are delivered to an incorrect address due to customer error. Please double-check your shipping address carefully before submitting your order to ensure accuracy. If an incorrect or incomplete address is provided, the package may not be deliverable and could be returned to sender or lost.
