Shopping for the ideal Cat Bed Cave should be an enjoyable experience, from browsing to the moment your feline friend snuggles into their new cozy retreat. At Mau Pets, we understand this, and we’ve designed our shipping and return policies to be as smooth and worry-free as possible, ensuring your satisfaction with every purchase of our premium cat bed caves.
Hassle-Free Shipping Within the USA
We believe that getting your cat’s new favorite hideaway should be convenient and cost-free. That’s why we offer FREE shipping on all orders within the contiguous United States! No hidden fees, no complicated calculations – just straightforward, complimentary shipping to your doorstep.
45-Day Risk-Free Trial: Ensuring Your Cat Loves Their Cave
We are confident that your cat will adore their new cat bed cave. However, we want you to be completely certain too. That’s why we offer a 45-Day Risk-Free Trial. If, for any reason, you or your cat are not entirely satisfied with your purchase, we’re here to help.
We encourage you to reach out to us via this contact form if you have any concerns. Describe the issue and, if possible, include pictures so we can understand how to best assist you. Our goal is to work with you to find a solution and ensure you and your feline companion are happy.
Should you decide to return the cat bed cave, simply let us know within 45 days of receiving your order. We will promptly provide you with a return label. Please repack the cat bed cave in its original packaging, if possible, affix the label to the box, and drop it off at your nearest FedEx or USPS location.
Once we receive the returned cat bed cave, our team will inspect it. Upon successful inspection, we will issue a FULL refund for your purchase. Please allow 3-5 business days for us to process the return and issue your refund. Please note that returns are not accepted after 45 days unless an extension has been granted.
One-Year Warranty: Quality and Durability Guaranteed
We stand behind the quality and craftsmanship of our cat bed caves. Every Mau Pets cat bed cave is covered by a comprehensive 1-Year Warranty. In the unlikely event that you encounter any functional defects within one year of receiving your cat bed cave, please contact us. We are committed to resolving the issue for you.
To help us assess the situation, we may request photographic or video evidence of the defect. Please note that the warranty does not cover normal wear and tear. The resolution method, which may not always be a full replacement, will be determined at Mau Pets’ discretion.
International Shipping and Returns: Options for Global Cat Lovers
For our international customers who want to provide their cats with the ultimate comfort of a Mau Pets cat bed cave, we offer international shipping. Shipping costs will be calculated during checkout. If you experience any issues calculating shipping costs, please contact our support team at [email protected] for assistance.
It is important to note that all international buyers are responsible for any import taxes and duties levied by their country. Additionally, if an item is returned from an international location, the buyer is responsible for the full cost of shipping both ways. We are not responsible for any tariffs, import duties, or fees associated with international shipments.
We’re Here to Help
We are dedicated to providing you with exceptional customer service. We will do our best to respond to your inquiries as quickly as possible. Please reach out to us with any questions or concerns via this contact form or by emailing us at [email protected].
* Applies only to orders within the contiguous USA and starts from the date of product delivery.
** We reserve the right to refuse refunds if deemed necessary. Please be aware that if the returned cat bed cave is damaged upon arrival, we reserve the right to charge for repair costs.
