Returning items shouldn’t be a headache. At our store, we aim to make the process as smooth and straightforward as possible. If you’re not completely satisfied with your purchase, our return policy is designed with your convenience in mind. We understand that sometimes things don’t work out, and we’re here to help.
Standard Returns
For most new, unopened items, you have a generous 30-day window from the delivery date to initiate a return for a full refund. We believe this provides ample time for you to decide if your purchase meets your needs. In situations where the return is due to an error on our part – perhaps you received the wrong item, or something was defective – we’ll gladly cover the return shipping costs. We want to ensure you’re never penalized for our mistakes.
You can typically expect to see your refund processed within a few days after your return package is received by the shipper. While the entire process, including transit time back to us (5-10 business days), our processing time (3-5 business days upon receipt), and your bank’s processing (5-10 business days), can take some time, we often find refunds are issued much faster. We strive to expedite this process whenever possible because we value your time and aim for quick resolutions.
Please note that due to their personalized nature, we do not accept returns on custom patches or other custom-made items unless the return is a result of an error on our end in the customization process or the item is defective. We encourage you to double-check all specifications and personalization details before placing orders for custom products.
Refund or Replacement Policy with Shipping Insurance: Added Protection for Your Peace of Mind
Choosing to protect your order with our Shipping Insurance demonstrates your commitment to a worry-free shopping experience, and we commend you for it! We prioritize the safe arrival of your order, and Shipping Insurance provides comprehensive coverage against damage, loss, or theft during shipping. This added layer of protection ensures that unforeseen shipping issues don’t lead to disappointment. Here’s a detailed look at our policy when you opt for Shipping Insurance:
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Claim Eligibility: To be eligible for coverage under our Shipping Insurance policy, Shipping Insurance must be purchased during the checkout process. This ensures that your order is protected from the moment it leaves our facility. Claims must be initiated within 10 days of the expected delivery date to be considered valid. This timeframe allows for prompt investigation and resolution of any shipping issues.
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Coverage for Lost or Stolen Packages: If your tracking information indicates your package has been delivered, but you haven’t received it, or if there have been no updates to the tracking information for 7 days, please contact our customer support team immediately. We understand the frustration of a missing package. In these situations, depending on the availability of the item and your preference, we will either replace the item at absolutely no additional cost to you, ensuring you eventually receive what you ordered, or issue a full refund, giving you the choice to reorder or simply recover your funds.
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Coverage for Damaged Items: In the unfortunate event that your order arrives in less than perfect condition due to shipping damage, please don’t worry. Simply provide our customer support team with a photograph clearly showing the damaged item and its packaging. This visual evidence helps us assess the damage and process your claim quickly. We will promptly arrange for a replacement item to be shipped to you, ensuring you receive an undamaged product, or provide a full refund if a replacement is not possible due to stock limitations or other factors.
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Simple Claims Process: Filing a claim is designed to be easy. Just get in touch with our dedicated customer support team. Please provide your order number – this is essential for us to quickly locate your order details. Include any relevant photos, especially if your claim is for damage, and any available tracking information to help expedite the process. Our team is committed to reviewing and processing all eligible claims efficiently, typically within 5 business days. We aim for a fast turnaround to resolve your issue and ensure your satisfaction.
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Important Exclusions: It’s important to understand what Shipping Insurance does not cover. Please note that Shipping Insurance does not cover delays in transit. Shipping times can sometimes be affected by factors outside of our control, such as weather or carrier issues. Additionally, coverage does not extend to packages that are undeliverable because of incorrect address information provided by the customer at checkout. Please double-check your shipping address carefully during checkout to avoid any delivery issues.
Thank you again for placing your trust in our services. By offering Shipping Insurance, and a clear return policy, we are committed to providing you with a smooth, secure, and truly worry-free delivery experience from our store to your door. We value your business and are dedicated to ensuring your complete satisfaction. And hey, Tell Your Cat I Said Pspspsps!
