Navigating shipping fees and delivery times can sometimes feel like a maze. At Milky Cat, we believe in transparency and making your shopping experience as smooth as possible. This guide outlines our shipping policies to help you understand what to expect when you place an order with us.
Package Processing Time
Once you’ve placed your order with Milky Cat, our team gets to work quickly! We typically process orders within 1-2 business days. This processing time allows us to carefully prepare your Milky Cat goodies for their journey to you.
Delivery Destinations
Milky Cat is proud to offer worldwide shipping! During the checkout process, simply enter your shipping address. Our system will let you know immediately if your location is within our delivery range. If you encounter any issues or believe you’ve placed an order with an unusual address, please reach out to our dedicated customer service team at [email protected]. We’re here to assist you promptly. For customers in the United States, we also offer a special [US ONLY] collection with faster shipping from our US warehouse, exclusively within the United States.
Shipping Costs Explained
We aim to keep shipping costs fair and straightforward. Orders over $20 USD qualify for free standard shipping. For orders under $20 USD, shipping fees are calculated based on your location. Please refer to the table below for a detailed breakdown:
| Countries/Regions | Order Price | Shipping Fee |
|---|---|---|
| [US ONLY] Collection Products | > $0 | $0 |
| United States/Canada/Mexico | $0-$19.99 | $5.48 |
| $20.00 and up | $0 | |
| French Polynesia, United States (Puerto Rico) | $20.00 | $0 |
| Bermuda, Botswana, Barbados, South Africa, Nigeria, Greenland | $35.95 | $0 |
| Others | $0-$19.99 | $6.99 |
| $20.00 and up | $0 |
Delivery Timeframes
Shipping times vary depending on your location and the efficiency of local logistics providers. Please note that [US ONLY] products are dispatched from our United States warehouse, resulting in quicker delivery times within the US. If your order includes both [US ONLY] and non-[US ONLY] items, they may be shipped separately and arrive at different times.
Here’s an estimated guide to shipping times:
| Countries/Regions | Shipping Time |
|---|---|
| [US ONLY] Collection Products | 3-10 days |
| United States | 10-30 days |
| Most Asian/European Countries, Australia | 15-40 days |
| Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa countries | 21-40 days |
| South America countries, some island countries | 30-50 days |
Frequently Asked Questions (FAQs)
- What factors can affect delivery time? Customs clearance speed, the efficiency of local delivery services, and staff availability can all influence delivery times. Please understand that these factors are often outside of our direct control.
- For larger orders, will express shipping be used? For orders exceeding a certain value, our customer service team ([email protected]) may contact you to discuss upgrading to FedEx/DHL/EMS express shipping. Please ensure you are able to receive packages from these express companies if your order qualifies.
- Why might my order be split into multiple packages? If your order contains many items, it’s possible we may split it into smaller packages. This could be due to stock availability, allowing us to ship available items to you sooner. Rest assured, you will receive all items in your order eventually. If you have any concerns, please don’t hesitate to contact us at [email protected].
We hope this guide clarifies our shipping process. Milky Cat is committed to delivering your orders efficiently and transparently. Happy shopping!
