Purchasing your cat’s flea and tick protection online offers unparalleled convenience, bringing essential medications like Nexgard For Cats right to your doorstep. At Solcat.net, we understand the importance of clear and straightforward shipping and return policies to ensure a smooth and satisfactory experience when you order NexGard for your feline friend. This guide outlines our policies, specifically tailored for products like NexGard for Cats, to help you shop with confidence.
Shipping Information for NexGard for Cats
We partner with reliable shipping carriers to deliver NexGard for Cats and other essential pet care items. Please be aware that some products, including NexGard and potentially other accessories or larger items, may be shipped separately to ensure they arrive in the best possible condition.
Standard shipping charges are applied to NexGard for Cats orders, calculated based on the weight of your order and your shipping location. This ensures fair and transparent pricing for all our customers. You’ll always see the complete shipping费用 clearly calculated before you proceed to checkout, so there are no surprises.
Alt: NexGard for Cats packaging close-up showing product name and dosage information.
Goods Returned to Sender
In the event that your NexGard for Cats order is returned to us by the carrier – perhaps due to an incorrect address, failure to collect the package, or another delivery issue – don’t worry. We will not apply any restocking fees in these situations. Furthermore, if the non-delivery is due to an error on our part or the carrier’s, the shipping charges for your order will be fully refunded. We are committed to ensuring you receive your cat’s NexGard as expected.
Change of Mind Returns
We want you to be completely satisfied with your purchase of NexGard for Cats. However, we understand that sometimes circumstances change. If you change your mind about your NexGard for Cats purchase, we do accept returns under certain conditions, but a 10% restocking fee will apply. Please note that the original shipping费用 for your order is non-refundable in change of mind returns.
For health and safety reasons, and to ensure the integrity of our products, we cannot accept change of mind returns for NexGard for Cats under the following circumstances:
- The NexGard for Cats product has been removed from its original packaging.
- The seals or labels on the NexGard packaging have been tampered with or removed.
- There are clear signs that the NexGard for Cats product has been used, damaged, or is soiled.
- Due to its nature as a medication, NexGard for Cats is non-returnable if opened for change of mind.
- If more than 14 days have passed since you received your NexGard for Cats order.
We appreciate your understanding regarding these conditions, which are in place to protect all our customers and maintain product safety standards.
Alt: Hand holding a single NexGard for Cats chewable tablet, showcasing its small size and ease of administration.
Damaged or Incorrect Goods
Your satisfaction is our priority. If you receive an incorrect NexGard for Cats product or if it arrives damaged, we will take full responsibility. We will promptly arrange for a replacement at no additional cost to you. We fully adhere to Australian consumer law and our warranty obligations. If you experience any issues with your NexGard for Cats order due to damage or an error on our part, please contact us immediately. We will arrange for the pickup and replacement of the product according to the manufacturer’s warranty conditions.
Please note that warranty returns for pet accessories damaged by an animal are generally not accepted unless a manufacturing fault is identified. Such claims will be carefully assessed by the manufacturer. However, this condition is less relevant to NexGard for Cats itself, which is a medication for parasite prevention.
Returning a Product
Before initiating a return for NexGard for Cats, especially for change of mind situations (where applicable), please contact VetSupply to inform us of your intent to return. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Please remember that customers are responsible for the shipping costs associated with returning goods, except when the return is due to an error on our part. VetSupply is not responsible for any loss or damage that may occur during return transit, so we recommend using a tracked shipping method.
Refunds for returned NexGard for Cats products will be processed and credited back to your original payment method.
Cancelling an Order
If you need to cancel your NexGard for Cats order, please contact us as quickly as possible. Once an order has been dispatched from our warehouse, we are unable to process a cancellation and refund. Prompt communication is key to ensuring a smooth order cancellation process.
We hope this detailed overview of our shipping and return policies for NexGard for Cats provides you with all the information you need. Shopping at solcat.net means you can access essential parasite protection for your cat with clarity and confidence.
