Orders are processed with speed and care at Santa Cat Shop. We understand how eager you are to receive your purr-fect Santa Cat items, so we ensure all orders are handled Monday through Friday during our regular business hours. Please allow 24 to 72 hours for processing as a general guide, and then your festive feline treasures will be on their way via USPS Priority Mail Flat Rate.
At Santa Cat Shop, we are passionate about the quality of our products. We strive for 100% customer satisfaction and want you to be absolutely delighted with your Santa Cat purchases! That’s why we offer a straightforward and customer-friendly return and exchange policy.
Easy Returns & Exchanges within 30 Days
If for any reason you are not completely satisfied with your Santa Cat item, you can return it for a full refund or exchange within 30 days of receiving your order. We want to make the process as easy as possible for you.
For returns due to our error (such as receiving the wrong item or a damaged product), we will gladly refund the original shipping costs. We believe in taking responsibility for any mistakes on our part to ensure you have a seamless shopping experience.
To be eligible for a return or exchange, please ensure the Santa Cat items are in new condition with all original tags still attached. This allows us to process your return efficiently and ensure the product is in resalable condition for another happy customer.
For detailed instructions on where to send your return, please visit our FAQs page for the return address and further information.
Important Note on Certain Items
Please note that returns are generally not available for repair parts or accessory part orders. These items are often very specific and may not be resalable. We encourage you to double-check your order for these items before finalizing your purchase. If you have any questions about whether an item is returnable, please don’t hesitate to contact our customer service team before placing your order.
Refund Process
Once we receive your returned Santa Cat item and have processed it, we will notify you of your refund via email. You can expect your refund to be processed back to your original form of payment within 7 to 14 business days of us receiving your return. Please remember that shipping costs are only refundable if the return is a result of an error on our part.
Exchanging Your Santa Cat Item
If you wish to exchange your Santa Cat product for a different item, simply include a note with your return detailing the specific product you would like to receive in exchange. This helps us process your exchange quickly and accurately.
If the new Santa Cat item you choose is less expensive than the item you are returning, we will refund you the difference. Conversely, if the new item is more expensive, please include the difference in price with your return to cover the additional cost. This ensures a smooth exchange process.
We hope this clarifies our ordering, return, and exchange policies for your Santa Cat purchases. We are committed to providing you with high-quality products and excellent customer service. Thank you for choosing Santa Cat Shop!
