Choosing the perfect Wood Cat Tree for your feline friend is an exciting decision. At Solcat.net, we understand you want to ensure a smooth and satisfactory experience, from browsing to welcoming your new cat furniture into your home. That’s why we’ve made our shipping, return, and warranty policies straightforward and customer-friendly, especially when it comes to our range of durable and stylish wood cat trees.
45-Day Risk-Free Trial for Your Wood Cat Tree
We are confident that you and your cat will love our wood cat trees. To give you complete peace of mind, we offer a 45-Day Risk-Free Trial. If, for any reason, you are not entirely happy with your purchase, we are here to help. Simply contact us through our contact form detailing any issues, and if possible, include photos. We’ll work with you to find a solution. Should you still wish to return your wood cat tree, just let us know within 45 days of receiving it, and we will provide a return label. Please repackage the product in its original packaging, attach the label, and drop it off at your nearest FedEx or USPS. Once we receive the returned wood cat tree, we will inspect it and process a full refund. Please allow 3-5 business days for inspection and processing. Returns are generally not accepted after 45 days unless an extension has been granted.
One-Year Warranty on Wood Cat Tree Craftsmanship
We stand behind the quality of our wood cat trees. All Solcat.net wood cat trees come with a one-year warranty. This warranty covers any functional defects that may arise within one year of receiving your product. If you encounter any issues, please contact us with proof of the defect, which may include photos or videos. We are committed to resolving any warranty issues, though the resolution method is at our discretion and may not always involve a full replacement. Please note that the warranty does not cover normal wear and tear.
International Shipping for Wood Cat Trees
We are happy to ship our wood cat trees internationally! Shipping costs will be calculated at checkout. If you are unable to calculate shipping costs, please contact our support team for assistance. Please be aware that international customers are responsible for any import taxes, duties, and the full cost of shipping for returns. solcat.net is not responsible for tariffs, import duties, or any other fees associated with international orders.
We are committed to providing you with the best possible service. Please don’t hesitate to reach out to us via our contact form or email with any questions or concerns. We aim to respond as quickly as possible and ensure your complete satisfaction with your wood cat tree purchase.
* Applies only to orders within the contiguous USA. Trial period begins upon product delivery.
** We reserve the right to deny refunds under certain circumstances, such as damage upon return. In such cases, we may charge for repair costs.
